We deeply regret the inconvenience you’ve experienced with our service. At NagpurShop.com, your satisfaction is our top priority, and we sincerely apologize for any frustration caused by the issue you encountered. Please know that we are actively working to resolve the problem, and our team is committed to ensuring it is handled quickly and efficiently. We truly value your business and appreciate your patience during this time. Once again, we apologize for the inconvenience, and we thank you for your understanding and continued trust in NagpurShop.com.
To file a complaint, log in to your NagpurShop.com account, navigate to your orders, select the order in question, and click on ‘File a Complaint.’ Provide the necessary details and submit the form. Our support team will get back to you within 24-48 hours.
You can file a complaint for issues such as:
- Receiving a damaged or defective product
- Incorrect items delivered
- Delayed or missing orders
- Payment-related problems
- Issues with refunds or returns
- Any other service-related concerns
Our customer support team strives to resolve complaints within 2-5 business days, depending on the complexity of the issue. We will keep you updated throughout the process.
Yes, once your complaint is submitted, you will receive an email confirmation with a reference number for tracking. You can use this reference number for any further communication.
Please include as much detail as possible, such as your order number, a description of the issue, and any relevant images (for damaged or defective products). This helps us process your complaint quickly.
Yes, if your complaint involves a return or exchange request, we will guide you through the appropriate steps to initiate the process once the complaint is reviewed.