Nagpur Shop is an e-commerce and digital marketplace platform that connects local vendors with customers in the Nagpur region. It allows consumers to shop for a wide variety of products from local businesses, while providing vendors a space to reach a larger audience.

You can reach out to our customer support team through the following channels:

• Email: support@nagpurshop.com
• Phone: +91 77220 38350
• Live Chat: Available on our website during business hours.

Once your order is placed, you will receive an email or SMS with your tracking number and a link to track your package. You can also log in to your account on Nagpur Shop and check the “My Orders” section for real-time tracking updates.

We accept a variety of payment options, including:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets (Paytm, Google Pay, PhonePe, etc.)
• Cash on Delivery (COD) for eligible locations.

Yes, Nagpur Shop offers a 7-day return and exchange policy on most products. You can initiate a return or exchange by:

• Going to “My Orders” in your account.
• Selecting the product you want to return.
• Following the instructions to schedule a pickup.

Please ensure the product is in its original packaging, unused, and includes all accessories and tags for a successful return.

Delivery times depend on your location and the vendor’s dispatch time. Typically, deliveries within Nagpur take 3-5 business days. For faster service, check if the vendor offers express delivery options.

To cancel an order, log in to your Nagpur Shop account and go to the “My Orders” section. Select the order you wish to cancel and click on the “Cancel Order” button. If the order has already been shipped, cancellation may not be possible, but you can return the product once delivered.

To become a vendor, simply visit the “Become a Seller” page on our website, fill out the vendor registration form, and provide the necessary details about your business. Our team will review your application and get back to you within 3 business days.

Nagpur Shop charges a commission rate of 5-15% on each sale, depending on the product category and the type of vendor plan you choose. For more details, refer to our Vendor Commission Structure on the vendor dashboard.

We take security very seriously at Nagpur Shop. All transactions are encrypted using SSL (Secure Socket Layer) technology. We partner with reputable and secure payment gateways to ensure your payment information is safe at all times.

Nagpur Shop Club is a membership program that offers exclusive deals, early access to sales, and additional discounts for loyal customers. You can join Nagpur Shop Club by signing up through your account, and enjoy a range of benefits tailored to frequent shoppers.

We frequently offer promotions such as discounts, free shipping, and flash sales. You can view all active promotions on our “Today’s Deals” page or subscribe to our newsletter to stay updated on the latest deals.

If you’ve forgotten your password or need to reset it, follow these steps:

• Click on the “Forgot Password” link on the login page.
• Enter your registered email address.
• Follow the instructions sent to your email to reset your password.

Yes, customers can leave reviews and ratings for products they’ve purchased. You can view these reviews on each product’s page to help make informed buying decisions.

COD is available for most products within Nagpur. However, there may be some restrictions based on the vendor or product category. Please check the product details page to see if COD is available for your purchase.

To contact a vendor, go to the product page and click on the “Contact Vendor” button. You can send inquiries related to product details, delivery, or other vendor-specific questions.