Nagpur Shop Detailed Replace Policy

At Nagpur Shop, we understand that customer satisfaction is paramount, and occasionally, you may need to request a replacement for products that do not meet your expectations. Our detailed Replacement Policy ensures a smooth and transparent process, so you can shop with confidence knowing that your interests are protected.

1. Eligibility Criteria for Replacement

The following circumstances qualify for a product replacement:

• Damaged During Transit: If the product arrives damaged due to transportation, such as visible cracks, dents, or broken components.
• Manufacturing Defects: If the product has inherent defects, such as malfunctions, missing parts, or quality issues that affect its functionality.
• Incorrect Product Delivered: If you receive a product that differs from your order in terms of model, size, color, or specifications.
• Incomplete Order: If parts, components, or accessories listed in the product description are missing from your delivery.

2. Conditions for Replacement Approval

To qualify for a replacement, the following conditions must be met:

• Request Within the Replacement Window: The request for replacement must be initiated within 7 days of delivery for most items. For certain categories (e.g., electronics, fragile goods), the replacement window may be extended to 15 days, subject to individual product listings.
• Product Integrity: The product should be returned in its original condition. Items that show signs of use, tampering, or improper handling may not be eligible for replacement.
• Complete Packaging: All original packaging materials, including the box, tags, manuals, warranty cards, accessories, and any free items that came with the product, must be intact.
• Proof of Purchase: A valid order confirmation, invoice, or receipt must be provided at the time of the replacement request.

3. Replacement Process

a. Initiating the Request

• Online: You can initiate the replacement process by logging into your account at Nagpur Shop, navigating to the ‘My Orders’ section, and selecting the option to request a replacement.
• Customer Support: Alternatively, you may contact our Customer Support team via [email/phone] to initiate the replacement.

b. Verification and Inspection

• Initial Verification: Upon receiving your replacement request, our team will review the case and may request additional information, such as photos or videos of the defect or damage, to expedite the process.
• Product Pickup or Return: Depending on your location, we will either arrange for the pickup of the product through our logistics partner or request you to ship the product back to us. For certain products, we may offer a self-return option where shipping fees will be reimbursed.
• Physical Inspection: Once we receive the returned product, our quality control team will inspect it to verify the reported issue. The inspection may take 3 to 5 business days.

c. Approval and Replacement

• Replacement Processing: If the inspection confirms the issue, we will process the replacement within 2 to 4 business days and send the new product to your address.
• Rejection of Replacement: If the returned product does not meet the replacement criteria (e.g., tampered packaging, used product), we will notify you of the rejection, and the item will be sent back to you at your expense.

4. Items Not Eligible for Replacement

Some product categories are excluded from our replacement policy. These include:

• Consumable Products: Food items, beverages, and perishables.
• Health and Hygiene Products: Items such as personal care products, undergarments, and hygiene essentials.
• Customized Products: Items that are personalized, customized, or made-to-order.
• Digital Goods: Electronic software downloads, gift cards, and subscriptions.
• Final Sale or Clearance Products: Items marked as “non-returnable” or “final sale” in the product description.
• Products Damaged by Customer: Damage caused by improper handling, accidents, or failure to follow the product’s care instructions is not covered under this policy.

5. Special Cases and Exceptions

a. Electronics and Appliances

• For electronic goods such as laptops, mobile phones, or appliances, the replacement process may involve additional technical support, where an on-site technician may be sent to diagnose the issue before a replacement is authorized.
• Products with a manufacturer warranty will be replaced only after approval by the brand’s service center.

b. Gift Replacements

• If the product was purchased as a gift, the replacement will be processed for the original buyer, who must initiate the request.

c. Multiple Replacement Requests

• If a product is replaced once and the replacement product is again found to be defective, you may opt for a refund rather than another replacement. Multiple replacements for the same item are discouraged unless under extraordinary circumstances.

6. Timeframes for Replacement

• Standard Processing Time: Once the product is inspected and approved, the replacement process typically takes 7-10 business days depending on product availability and your location.
• Delayed Replacements: In the rare case of stock unavailability, we will notify you of the delay and provide options such as store credit, an exchange for a similar product, or a refund.

7. Replacement Shipping Charges

• Free Replacement Shipping: For products eligible for replacement due to damage or defects, Nagpur Shop will cover all shipping costs.
• Return-to-Origin Shipping: For replacement requests that are declined (e.g., product found ineligible), the customer will bear the shipping cost for the return of the item back to their address.

8. Product Exchange as an Alternative

In some cases, instead of a direct replacement, customers may request a product exchange for a different size, color, or model (if applicable). This request must be made within the same replacement window, and the exchanged product should be of equal or higher value, with the difference paid by the customer.

9. Contact Us for Assistance

For further inquiries or assistance with our Replacement Policy, please feel free to reach out to our dedicated Customer Service team at:

• Phone: +91 7722038350
• Email: company@nagpurshop.com
• Live Chat: Available on our website from 9:00 AM to 7:00 PM.

We appreciate your trust in Nagpur Shop and are committed to providing a hassle-free shopping experience. Your satisfaction is our priority, and we will work to resolve any issues as quickly as possible.