Refund Policy for NagpurShop.com

At NagpurShop.com, customer satisfaction is our top priority. We understand that sometimes issues may arise with your purchase, and we are committed to resolving them in a fair and efficient manner. Please read our refund policy carefully to understand your rights and the processes we follow.

Eligibility for Refunds

A product is eligible for a refund under the following conditions:

1. Damaged or Defective Products:
   • If the product you received is damaged or defective, you are eligible for a full refund or replacement.
   • Claims for damaged or defective products must be made within 7 days of receiving the product.
2. Incorrect Product Received:
   • If the product delivered to you does not match the item you ordered, you may request a refund or replacement.
   • You must notify us within 7 days of delivery to qualify for a refund.
3. Product Not as Described:
   • If the product significantly differs from its description on our website, you are eligible for a refund.
   • This includes discrepancies in color, size, or features that were clearly listed.
4. Non-delivery of Product:
   • In the event that the product is not delivered due to issues such as lost packages or incorrect shipping details provided by us, you will be eligible for a refund or a new shipment at no additional cost.
5. Cancellation of Order:
   • Orders can be canceled for a full refund, provided the cancellation request is made before the item has been dispatched.

Non-Eligible Scenarios for Refunds

Unfortunately, the following situations do not qualify for a refund:

1. Change of Mind: Refunds are not provided if you simply change your mind after purchasing a product.
2. Non-returnable Items: Certain items such as perishable goods, personalized products, or items marked as “non-returnable” cannot be refunded.
3. Return after the Return Period: Refund requests made after the specified return window of 7 days will not be accepted.
4. Damage due to Customer’s Misuse: Products that are damaged due to mishandling, improper use, or wear and tear will not qualify for a refund.

How to Initiate a Refund Request

To initiate a refund, please follow these steps:

1. Contact Our Customer Support:
   • Email us at support@nagpurshop.com or call our customer care at +91-7722038350.
   • Provide your order number, product details, and a description of the issue, along with any supporting photos for defective or incorrect items.
2. Review of Request:
   • Once your refund request is received, our team will review the details and verify if the product qualifies for a refund.
   • We may request additional information, including photos or videos of the product, to process the request efficiently.
3. Return the Product:
   • If your request is approved, you may need to return the product to us.
   • For eligible items, we will provide you with a return shipping label, or you may be asked to ship the product at your own expense.
   • The product must be returned in its original packaging, along with any accessories or documentation that came with it.
4. Refund Processing:
   • Once we receive the returned product and confirm its condition, your refund will be processed.
   • Refunds will be credited to your original method of payment within 7-10 business days of our approval.

Exceptions to Refunds

• Late or Missing Refunds: If you haven’t received a refund after the stated period, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at support@nagpurshop.com.
• Sale Items: Products sold during promotional periods or sales are eligible for refunds based on the amount paid at the time of purchase. Special sale items may be non-refundable, depending on the promotion terms.

Contact Us

If you have any questions regarding our refund policy, feel free to reach out to our support team at support@nagpurshop.com. We’re here to assist you!